We post user testimonials on our website. These testimonials may include names and other personal
information and we acquire permission from our users prior to posting these on our website.
Grandco is not responsible for the personal information users elect to post within their testimonials.
Information you provide to us: We may collect and store information you provide us when you use Grandco Services, information such as contact information, financial information and detailed personal information such as your date of birth, national ID number, credit bureaus, SIN number or Business/Corporation Number. We may also collect information from or about you from other sources, such as your contact us, ourindependent sales reps, customer support team, technical support team.
Payment/Refund, Upgrading and Downgrading information: Services requiring payment, we request a valid credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except the name and address of cardholder, the expiry date and the last 4 digits of the Credit Card number. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in an encrypted form on secure servers of our reputed payment gateway service provider.
For monthly plans you are billed 30 days in advance for the Service. If you don’t upgrade/downgrade/renew/cancel that account within 30 days, your account shall be deemed to be inactive and will be closed after notifying you of the same. The Service is billed in advance on a monthly,quarterly or annual basis and is non-refundable. There will be no refunds for partial months of Service, upgrade/downgrade refunds or refunds for months of unused with an open account. An exception is10-day money-back guarantee on new accounts. All fees are exclusive of taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies or duties.
We use temporary and permanent cookies to enhance your experience of Grandco’s Services. Temporary cookies will be removed from your computer each time you close your browser. Grandco may also useother technologies such as beacons, tags, scripts, pixel tags, e-tags, “flash cookies”. We use these technologies to recognize you as a customer, customize Grandco’s Services, advertising, and to help ensure that your account security is not compromised, mitigate risk and fraud.
How we share Personal Information and with Whom
When transacting with others, we may provide those parties with information about you necessary to complete the transaction, such as your name, account MID, contact details, shipping and billing address, or other information needed to promote the reliability and security of the transaction. If a transaction fails, or is later invalidated, we may also provide details of the unsuccessful transaction.Please note that merchants, users or contracts will have their own privacy policies, Grandco is not responsible for their actions, including their information protection practices.
Grandco will never disclose your credit card number or bank account number except with your express permission or if we are required to do so to comply with payment regulators, a subpoena or other legal process. By using this site, you represent that you are at least the age of majority in your state or province of residence. Grandco does not knowingly collect Personal Information from users who are under the age of majority in their respective state or province.
How we Protect Your Information
How You Can Contact Us About Privacy Questions
We shall respond to all inquiries within 30 days of receipt.